Privacy Policy

Introduction

Trading Wizard Automation ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website, use our services, or interact with our marketing materials.

Information We Collect

Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number

• Account Information: Username, password, billing information

• Communication Data: Messages you send us, support tickets, feedback

• Marketing Data: Your preferences for receiving marketing communications
  
  

Technical Information

• Device Information: IP address, browser type, operating system

• Usage Data: Pages visited, time spent on site, click patterns

• Cookies and Tracking: Session data, preferences, analytics information
  
  

Trading-Related Information

• Experience Level: Trading experience, risk tolerance

• Platform Data: NinjaTrader account information (if connected)

• Performance Data: Strategy performance, backtesting results (anonymized)
  
  

How We Use Your Information

We use your personal information for the following purposes:

Service Provision

• Providing access to our trading strategies and automation tools

• Customer support and technical assistance

• Account management and billing

• Strategy updates and improvements
  
  

Marketing Communications

• Sending promotional emails about our services

• Educational content about trading and automation

• Market insights and strategy performance updates

• Discord community access and updates
  
  

Legal and Security

• Compliance with legal obligations

• Fraud prevention and security monitoring

• Risk management and dispute resolution

• Protecting our intellectual property
  
  

Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract Performance: To provide our services

• Legitimate Interest: For marketing, analytics, and business improvement

• Consent: For marketing communications (where required)

• Legal Compliance: To meet regulatory requirements
  
  

Information Sharing

We may share your information with:

Service Providers

• Systeme.io: Website hosting and email marketing

• ActiveCampaign: Email automation and lead management

• Payment Processors: Stripe, PayPal for payment processing

• Analytics Providers: Google Analytics, Facebook Pixel
  
  

Third-Party Platforms

• NinjaTrader: For strategy automation (with your consent)

• CrossTrade: For signal transmission

• Telegram: For community access
  
  

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes

• Protect our rights and property

• Prevent fraud or illegal activities

• Ensure user safety
  
  

International Data Transfers

Your information may be transferred to and processed in countries outside your residence, including the United States and European Union. We ensure appropriate safeguards are in place through:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions by relevant authorities

• Certified frameworks like Privacy Shield successors
  
  

Data Retention

We retain your personal information for:

• Account Data: Duration of your subscription plus 7 years for tax/legal purposes

• Marketing Data: Until you unsubscribe or request deletion

• Support Data: 3 years after last interaction

• Analytics Data: 26 months (anonymized after 14 months)
  
  

Your Rights

Depending on your location, you may have the following rights:

EU/UK Residents (GDPR/UK GDPR)

• Access: Request copies of your personal data

• Rectification: Correct inaccurate information

• Erasure: Request deletion of your data

• Portability: Receive your data in a structured format

• Restriction: Limit how we use your data

• Objection: Object to processing based on legitimate interest

• Withdraw Consent: Withdraw consent for marketing communications
  
  

California Residents (CCPA)

• Know: What personal information we collect and how it's used

• Delete: Request deletion of your personal information

• Opt-Out: Opt-out of the sale of personal information (we don't sell data)

• Non-Discrimination: Equal service regardless of privacy rights exercise
  
  

Other Jurisdictions

• Right to access and correct your information

• Right to unsubscribe from marketing communications

• Right to request data deletion (subject to legal obligations)
  
  

Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Website functionality and security

• Analytics Cookies: Understanding website usage

• Marketing Cookies: Targeted advertising and retargeting

• Preference Cookies: Remembering your settings
  
  

You can control cookies through your browser settings, though some website features may not function properly if disabled.

Security Measures

We implement appropriate security measures including:

• SSL/TLS encryption for data transmission

• Secure servers and databases

• Regular security audits and updates

• Access controls and authentication

• Staff training on data protection
  
  

Marketing Communications

We may send you:

• Strategy updates and performance reports

• Educational content about trading

• Promotional offers and new features

• Market insights and analysis
  
  

Unsubscribe: You can opt-out anytime by:

• Clicking unsubscribe links in emails

• Contacting us directly

• Updating your account preferences
  
  

Third-Party Links

Our website may contain links to third-party sites. We're not responsible for their privacy practices. Please review their privacy policies before providing personal information.

Children's Privacy

Our services are not intended for individuals under 18. We don't knowingly collect personal information from minors. If we discover we've collected such information, we'll delete it promptly.

Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated via:

• Email notification to registered users

• Prominent notice on our website

• Updated "Last Modified" date
  
  

Contact Information

For privacy-related questions or to exercise your rights, contact us:

Email: support@tradingwizardauto.com
Address: Bairro das Ameiras, Grandola, 7570-221

Complaints

If you believe we've mishandled your personal data, you can:

• Contact us directly to resolve the issue

• File a complaint with your local data protection authority:

  • EU: Your national data protection authority

  • UK: Information Commissioner's Office (ICO)

  • California: California Attorney General

  • Australia: Office of the Australian Information Commissioner
    
    

This privacy policy complies with GDPR, CCPA, PIPEDA, and other applicable privacy laws. It was last updated on July 01, 2025.